Creating digital experiences, inspired by real world service.
Current General Manager transitioning into UX/UI design, bringing a unique blend of leadership, creativity, and customer-focused problem solving. Completed a Post Graduate Program in User Experience Design through the University of Texas, gaining hands-on experience.
I believe this quote by Bill Buxton captures the ideal mindset for any design project — whether starting fresh or improving an existing platform.
Human-Centered Design ensures we deeply understand the user — their goals, pain points, and motivations — so we can meaningfully enhance their experience. Once that foundation is set, the rest of the design process naturally takes shape.
Through Heuristic Evaluation, we apply rigorous testing and problem-solving to refine usability and functionality. When empathy and user understanding guide every decision, the result is not just a better product, but sustained user satisfaction and business growth.
“The best products are born from a deep empathy with the people who use them.”
Skills & Process
Figma
Google Slides
ChatGPT AI
Midjourney AI
Team Management
Customer Service/ Hospitality
Experience
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A 6 month online course focused on UX/UI for data-driven business applications.
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At Jersey Mike’s Subs, the standard is set high. I have taken great pride developing a positive culture and experience within my store. We make excellent subs but we provide even better service.